TURTLE HOUSE
Shipping & Returns
Within India:
1. We dispatch orders only through Courier: This cost depends on the weight of your order. The Courier charges will be displayed in your shopping cart. Please note the transit time will be 4 - 5 working days from the date of dispatch.
Out Of India:
1. Air Courier: Depending on your order and location, the charges will be displayed in your shopping cart. Please note the transit time will be 5 - 7 working days from the date of dispatch.
2. International Customers: Please note that you might be subject to import duties as levied by your country and we have no control over these charges. You may contact your local customs office for further information.
Returns, cancel and exchange Policy
We aim towards complete customer satisfaction. In case you are not happy with any product(s) you have purchased, you can simply return the item(s) and we will send you a replacement or refund your money.
You can return an item to us, provided you do so within a 5 day window. If your order has been placed online, please email us at turtlehousebooks@gmail.com for a refund or exchange provided on the order receipt.
Please read our Returns and exchange information and instructions as well as our terms and conditions carefully:
1. Items should be in their original condition
2. Items should be ideally in the original packaging
3. Items should be returned within 5 days of the day you bought them with a receipt.
How to return an item by post
We recommend you to use a registered mail service that includes insurance for your returns. We can only give you a refund or exchange if we receive the items.
​
1. Tell us why you're returning the item(s) and whether you want a refund or a replacement.
2. Post your item back to us.
​
Turtle House
60 Juhu Supreme Shopping Centre, Gulmohar Cross Road no. 9
JVPD Scheme, Juhu, Mumbai 4000049. Maharashtra, India
Email: turtlehousebooks@gmail.com
​
In case of order cancelation we will refund full order value within a week.
Damaged or incorrect items
If your item arrives damaged or we send you the wrong item, we apologize for the inconvenience. You will be refunded for the original item price.
Shipping Policy